Support Engineer (North Brunswick)

Call: 200-320-0820
New Jersey, ,
    Ground floor opportunity for an experienced technician to join a nationwide franchise enterprise offering Managed Services to small and medium sized businesses in the Central Jersey area. You will develop, direct and implement the technical support services for our clients.
    The Technical Consultant/Network Engineer position involves both field installation and remote support of network server, data/voice infrastructure and virtualization and security solutions. This position also involves designing, configuring, monitoring, providing remote support, administration and assisting with solutions design and project management.
    We are looking for an energetic consultant/technician with the desire to work with our valued clients. You must demonstrate proven customer service skills each and every day and show the ability to Multitask.

    The requirements for attaining this position are
    Technical Consultant/Network Engineer must diagnose systems and application failures to isolate the source of problems between equipment, network, system software, application program and user. Should be experienced on a Service Desk performing Tier1/Tier2 Phone and Remote Support and fully understand the importance of Client Satisfaction, etiquette, and follow up. Individuals MUST be able to multitask, organize large amounts of documentation and emails, communicate with Clients and teammates, document thoroughly, and shift skills regularly between desktop, server, and backbone support. Be available for local travel when on-sites are required throughout areas of NJ
    Kaseya RMM tool experience
    Extensive knowledge of Windows desktop and server OS XP, Vista, Windows 7, Windows 10, 2000, Windows Server 2003, 2008, 2012
    Experience supporting and migrating Windows 2000/2003/2008/2012 Standard Server & Small Business Server environments, as well as Terminal Server and Citrix experience
    Experience with Active Directory, Login Scripts, account and group creation and editing, Basic GPO settings .
    Experinece with Office365
    Experience with Watchguard, Sonicwall and Cisco
    Experience with Antivirus/AntiSpyWare & Malware applications, such as Symantec AV or others.
    Experience with Backup systems, such as Acronis or others.
    Experience with VPN clients and site to site VPN
    Full Understanding of FSMO Roles, DNS, DHCP and commands/utilities such as ping, tracert, nslookup, robocopy
    Some Understanding or Experience installing, configuring and supporting iSCSI and Fiber Channel Storage Area Networks (SAN).
    Proven ability to install, troubleshoot and repair PC and server hardware and software in a networking environment
    Hardware experience, RAM, PCI, SCSI replacements/installs, Hard drive swaps, rack mounting
    Strong understanding of all aspects of internetworking
    Basic experience with Terminal Server and Terminal/Roaming user profiles
    Desktop App support experience with Office (especially Outlook), AV clients, Browsers, Adobe
    Solid understanding of Printer/file sharing and access permission
    VoIP Technologies
    Must be able to handle multiple tickets at a time, as well as familiar with Autotask.
    Absolute commitment to serving the customer
    Being honest and forthright at all times
    Knowledge of Windows, Mac OSX
    Provide HelpDesk support
    Schedule Updates for Windows

    5+ years experience in IT support for businesses or other institutions
    Past experience with MSP provider is a plus
    The following certifications or their equivalent
    CompTIA A+
    CompTIA Net+
    CompTIA Security+
    CompTIA Server+
    MCSA (Microsoft Certified Systems Administrator) or MCSE (Microsoft Certified Systems Engineer).
    NOTE: Please send resume along with a cover letter and salary requirements.
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